Typical Tasks
Determine the need for facility maintenance and repair, and notify appropriate personnel.
Mediate interpersonal problems between residents.
Communicate with other staff to resolve problems with individual students.
Observe students to detect and report unusual behavior.
Make regular rounds to ensure that residents and areas are safe and secure.
A day in the life
What kind of work is this?
Social
Working with people
Conventional
Organized, Procedural Work
Enterprising
Business based Work
What personality traits do you need to succeed?
Concern for Others
Adaptability/Flexibility
Self-Control
Stress Tolerance
Integrity
Leadership
What key skills are needed for this job?
Social Perceptiveness
Active Listening
Monitoring
Speaking
Coordination
Negotiation
Expected Knowledge
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Public Safety and Security
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Common Activities
Assisting and Caring for Others
Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
Organizing, Planning, and Prioritizing Work
Developing specific goals and plans to prioritize, organize, and accomplish your work.
Establishing and Maintaining Interpersonal Relationships
Developing constructive and cooperative working relationships with others, and maintaining them over time.
