Typical Tasks
Review work throughout the work process and at completion to ensure that it has been performed properly.
Collaborate with workers and managers to solve work-related problems.
Resolve personnel problems, complaints, or formal grievances when possible, or refer them to higher-level supervisors for resolution.
Maintain a safe working environment by monitoring safety procedures and equipment.
Inform designated employees or departments of items loaded or problems encountered.
A day in the life
What kind of work is this?
Enterprising
Business based Work
Conventional
Organized, Procedural Work
Realistic
Practical, Physical Work
What personality traits do you need to succeed?
Dependability
Integrity
Leadership
Attention to Detail
Cooperation
Initiative
What key skills are needed for this job?
Active Listening
Speaking
Critical Thinking
Coordination
Management of Personnel Resources
Complex Problem Solving
Expected Knowledge
Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Transportation
Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
Common Activities
Communicating with Supervisors, Peers, or Subordinates
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Coordinating the Work and Activities of Others
Getting members of a group to work together to accomplish tasks.
Training and Teaching Others
Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
