Typical Tasks
Train or instruct employees in job duties or company policies or arrange for training to be provided.
Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
Make recommendations to management concerning such issues as staffing decisions or procedural changes.
Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
A day in the life
What kind of work is this?
Enterprising
Business based Work
Conventional
Organized, Procedural Work
Social
Working with people
What personality traits do you need to succeed?
Integrity
Dependability
Leadership
Self-Control
Stress Tolerance
Attention to Detail
What key skills are needed for this job?
Reading Comprehension
Active Listening
Speaking
Monitoring
Social Perceptiveness
Coordination
Expected Knowledge
Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Common Activities
Working with Computers
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Getting Information
Observing, receiving, and otherwise obtaining information from all relevant sources.
Making Decisions and Solving Problems
Analyzing information and evaluating results to choose the best solution and solve problems.
