Typical Tasks
Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
Relay or route written or verbal messages.
Perform various data entry or word processing tasks, such as updating phone directories, typing or proofreading documents, or creating schedules.
Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.
What kind of work is this?
Conventional
Organized, Procedural Work
Realistic
Practical, Physical Work
Enterprising
Business based Work
What personality traits do you need to succeed?
Dependability
Self-Control
Stress Tolerance
Attention to Detail
Integrity
Cooperation
What key skills are needed for this job?
Active Listening
Speaking
Social Perceptiveness
Service Orientation
Coordination
Reading Comprehension
Expected Knowledge
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Administrative
Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
Common Activities
Getting Information
Observing, receiving, and otherwise obtaining information from all relevant sources.
Identifying Objects, Actions, and Events
Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Communicating with Supervisors, Peers, or Subordinates
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
