Typical Tasks
Fill salt, pepper, sugar, cream, condiment, and napkin containers.
Check with customers to ensure that they are enjoying their meals, and take action to correct any problems.
Take orders from patrons for food or beverages.
Clean tables or counters after patrons have finished dining.
Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
A day in the life
What kind of work is this?
Social
Working with people
Conventional
Organized, Procedural Work
Enterprising
Business based Work
What personality traits do you need to succeed?
Dependability
Attention to Detail
Self-Control
Cooperation
Stress Tolerance
Social Orientation
What key skills are needed for this job?
Active Listening
Speaking
Service Orientation
Social Perceptiveness
Coordination
Monitoring
Expected Knowledge
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Sales and Marketing
Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Common Activities
Getting Information
Observing, receiving, and otherwise obtaining information from all relevant sources.
Performing for or Working Directly with the Public
Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Communicating with Supervisors, Peers, or Subordinates
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
