Stockers and Order Filler Career

Job Description: Receive, store, and issue merchandise, materials, equipment, and other items from stockroom, warehouse, or storage yard to fill shelves, racks, tables, or customers' orders. May operate power equipment to fill orders. May mark prices on merchandise and set up sales displays.


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Stockers and Order Filler Career

What Stockers and Order Fillers do:

  • Receive, unload, open, unpack, or issue sales floor merchandise.
  • Answer customers' questions about merchandise and advise customers on merchandise selection.
  • Dispose of damaged or defective items, or return them to vendors.
  • Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Receive and count stock items, and record data manually or on computer.
  • Store items in an orderly and accessible manner in warehouses, tool rooms, supply rooms, or other areas.
  • Pack and unpack items to be stocked on shelves in stockrooms, warehouses, or storage yards.
  • Clean and maintain supplies, tools, equipment, and storage areas to ensure compliance with safety regulations.
  • Read orders to ascertain catalog numbers, sizes, colors, and quantities of merchandise.
  • Obtain merchandise from bins or shelves.
  • Clean display cases, shelves, and aisles.
  • Keep records of out-going orders.
  • Issue or distribute materials, products, parts, and supplies to customers or coworkers, based on information from incoming requisitions.
  • Examine and inspect stock items for wear or defects, reporting any damage to supervisors.
  • Provide assistance or direction to other stockroom, warehouse, or storage yard workers.
  • Stamp, attach, or change price tags on merchandise, referring to price list.
  • Determine proper storage methods, identification, and stock location, based on turnover, environmental factors, and physical capabilities of facilities.
  • Recommend disposal of excess, defective, or obsolete stock.
  • Keep records on the use or damage of stock or stock-handling equipment.
  • Take inventory or examine merchandise to identify items to be reordered or replenished.
  • Complete order receipts.
  • Pack customer purchases in bags or cartons.
  • Mark stock items, using identification tags, stamps, electric marking tools, or other labeling equipment.
  • Operate equipment such as forklifts.
  • Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales.
  • Transport packages to customers' vehicles.
  • Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases.
  • Compute prices of items or groups of items.
  • Compare merchandise invoices to items actually received to ensure that shipments are correct.
  • Requisition merchandise from supplier, based on available space, merchandise on hand, customer demand, or advertised specials.

What work activities are most important?

Importance Activities

Handling and Moving Objects - Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.

Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources.

Performing General Physical Activities - Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling materials.

Identifying Objects, Actions, and Events - Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time.

Performing for or Working Directly with the Public - Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work.

Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.

Working with Computers - Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

Monitoring Processes, Materials, or Surroundings - Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.

Documenting/Recording Information - Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

Processing Information - Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.

Developing and Building Teams - Encouraging and building mutual trust, respect, and cooperation among team members.

Training and Teaching Others - Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.

Communicating with People Outside the Organization - Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

Judging the Qualities of Objects, Services, or People - Assessing the value, importance, or quality of things or people.

Updating and Using Relevant Knowledge - Keeping up-to-date technically and applying new knowledge to your job.

Coordinating the Work and Activities of Others - Getting members of a group to work together to accomplish tasks.

Assisting and Caring for Others - Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

Coaching and Developing Others - Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Controlling Machines and Processes - Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).

Inspecting Equipment, Structures, or Materials - Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.

Analyzing Data or Information - Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.

Selling or Influencing Others - Convincing others to buy merchandise/goods or to otherwise change their minds or actions.

Thinking Creatively - Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.

Resolving Conflicts and Negotiating with Others - Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Operating Vehicles, Mechanized Devices, or Equipment - Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or watercraft.

Estimating the Quantifiable Characteristics of Products, Events, or Information - Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.

Evaluating Information to Determine Compliance with Standards - Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

Guiding, Directing, and Motivating Subordinates - Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.

Monitoring and Controlling Resources - Monitoring and controlling resources and overseeing the spending of money.

Performing Administrative Activities - Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.

Holland Code Chart for a Stockers and Order Filler