Typical Tasks
Receive, unload, open, unpack, or issue sales floor merchandise.
Answer customers' questions about merchandise and advise customers on merchandise selection.
Dispose of damaged or defective items, or return them to vendors.
Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.
Receive and count stock items, and record data manually or on computer.
A day in the life
What kind of work is this?
Conventional
Organized, Procedural Work
Realistic
Practical, Physical Work
Enterprising
Business based Work
What personality traits do you need to succeed?
Attention to Detail
Dependability
Cooperation
Integrity
Stress Tolerance
Independence
What key skills are needed for this job?
Active Listening
Reading Comprehension
Speaking
Monitoring
Social Perceptiveness
Service Orientation
Expected Knowledge
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Public Safety and Security
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Common Activities
Handling and Moving Objects
Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
Communicating with Supervisors, Peers, or Subordinates
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Getting Information
Observing, receiving, and otherwise obtaining information from all relevant sources.
