Typical Tasks
Respond to passengers' questions, requests, or complaints.
Secure passengers for transportation by buckling seatbelts or fastening wheelchairs with tie-down straps.
Provide boarding assistance to elderly, sick, or injured people.
Determine or facilitate seating arrangements.
Greet passengers boarding transportation equipment and announce routes and stops.
What kind of work is this?
Conventional
Organized, Procedural Work
Social
Working with people
Realistic
Practical, Physical Work
What personality traits do you need to succeed?
Dependability
Self-Control
Stress Tolerance
Concern for Others
Integrity
Cooperation
What key skills are needed for this job?
Service Orientation
Social Perceptiveness
Active Listening
Speaking
Monitoring
Persuasion
Expected Knowledge
Transportation
Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Common Activities
Getting Information
Observing, receiving, and otherwise obtaining information from all relevant sources.
Establishing and Maintaining Interpersonal Relationships
Developing constructive and cooperative working relationships with others, and maintaining them over time.
Assisting and Caring for Others
Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
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