Typical Tasks
Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
Assign employees to specific duties.
Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
Enforce safety, health, and security rules.
A day in the life
What kind of work is this?
Enterprising
Business based Work
Conventional
Organized, Procedural Work
Social
Working with people
What personality traits do you need to succeed?
Integrity
Stress Tolerance
Leadership
Cooperation
Dependability
Self-Control
What key skills are needed for this job?
Active Listening
Speaking
Service Orientation
Critical Thinking
Monitoring
Social Perceptiveness
Expected Knowledge
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Sales and Marketing
Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Common Activities
Training and Teaching Others
Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
Performing for or Working Directly with the Public
Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Making Decisions and Solving Problems
Analyzing information and evaluating results to choose the best solution and solve problems.
