Typical Tasks
Confer with disputants to clarify issues, identify underlying concerns, and develop an understanding of their respective needs and interests.
Set up appointments for parties to meet for mediation.
Use mediation techniques to facilitate communication between disputants, to further parties' understanding of different perspectives, and to guide parties toward mutual agreement.
Prepare written opinions or decisions regarding cases.
Research laws, regulations, policies, or precedent decisions to prepare for hearings.
A day in the life
What kind of work is this?
Enterprising
Business based Work
Conventional
Organized, Procedural Work
Social
Working with people
What personality traits do you need to succeed?
Analytical Thinking
Self-Control
Integrity
Independence
Stress Tolerance
Attention to Detail
What key skills are needed for this job?
Negotiation
Active Listening
Writing
Speaking
Critical Thinking
Reading Comprehension
Expected Knowledge
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Law and Government
Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
Personnel and Human Resources
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Common Activities
Getting Information
Observing, receiving, and otherwise obtaining information from all relevant sources.
Resolving Conflicts and Negotiating with Others
Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Making Decisions and Solving Problems
Analyzing information and evaluating results to choose the best solution and solve problems.
