Typical Tasks
Provide information about facilities, entertainment options, and rules and regulations.
Monitor activities to ensure adherence to rules and safety procedures, or arrange for the removal of unruly patrons.
Record details of attendance, sales, receipts, reservations, or repair activities.
Maintain inventories of equipment, storing and retrieving items and assembling and disassembling equipment as necessary.
Sell tickets and collect fees from customers.
A day in the life
What kind of work is this?
Conventional
Organized, Procedural Work
Social
Working with people
Realistic
Practical, Physical Work
What personality traits do you need to succeed?
Concern for Others
Cooperation
Dependability
Adaptability/Flexibility
Self-Control
Attention to Detail
What key skills are needed for this job?
Speaking
Service Orientation
Social Perceptiveness
Active Listening
Coordination
Monitoring
Expected Knowledge
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Public Safety and Security
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Common Activities
Performing for or Working Directly with the Public
Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Getting Information
Observing, receiving, and otherwise obtaining information from all relevant sources.
Inspecting Equipment, Structures, or Materials
Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
